Account or workflow problems

Ask your practice workspace administrator to review account membership, permissions and record validation. Keep the time, action and non-sensitive error message when reporting a problem. Never share passwords or upload sensitive evidence to a support request.

Evidence unavailable?

If a file cannot be downloaded, check its status on the evidence record. Redact unnecessary information and upload a permitted file format when replacing evidence.

Stale edits or source changes

Refresh the register if someone has updated the record since you opened it. A new source version may require a fresh customer review; it should not overwrite the rationale used for an earlier decision.

Legal or tax questions

Support cannot make relevance decisions or provide tax or legal advice. Use current authoritative guidance and your appropriate professional adviser.

Operational contact

Our support and privacy contact details are published here once confirmed. We do not promise response times that we have not set out.